Policies and Procedures

1. This Online Request for Documents (ORD) consists of 6 steps, which can be completed in approximately 10 minutes.

2. Clients are expected to check first if they have clearance holds before applyinng for ORD. Current students may view their clearance status via https://animo.sys.dlsu.edu.ph and alumni can send an email to hub@dlsu.edu.ph. We regret that we cannot process your request if you have any clearance holds.

3. This ORD includes an online payment facility that accepts credit and debit cards with Visa or Mastercard logo only. Because of the system's automated nature, no request for cancellation, substitution, refund and the like may be entertained.

4. Clients are expected to have reviewed the details of the request before submission. Requests are deemed final and valid for processing upon approval of the online payment.

5. Unauthorized request is punishable by law.

6. For questions or follow-up, please e-mail the Enrollment Services Hub at hub@dlsu.edu.ph

Online Request for Documents: Policies and Guidelines

1. RFDs, such as transcript of records, shall primarily be requested online via the Online Request for Documents (ORD).
2. The ORD facility will be accessible from 8:00 of Monday to 12:00 of Saturday except holidays
3. Due to the limited number of requests that can be handled, the facility will start receiving requests at 8 am, but will close once the daily limit has been reached.
4. The following documents, which are not readily available via the online facility, may be requested via email through hub@dlsu.edu.ph.
   • Certified True Copy of Course Syllabus
   • Certified True Copy of Flowchart
   • Change of Parent on Record
   • Transfer Credentials / Honorable Dismissal
5. For requests for Certification, Authentication, and Verification (CAV), please refer to this link.
6. Regular processing days shall be 8 working days while Express processing is 3 working days.
7. Saturdays, Sundays, Holidays, and dayss when classes and office work are suspended will not be counted in the number of processing days. However, please find instances below which will require longer processing days:
   • For declared class and office work suspension due to fortuitous events, the processing days may take 20-30 working days depending on the effects of suspensions.
   • For requesting parties with ID 089 and below, or for documents that would need accessing old records which were archived or need to be requested from different departments, processing days shall be 20-30 working days.
   • For Duplicate Diploma (request for replacement or duplicate copy), processing shall be 20 working days.
8. The processing period is different and distinct from the delivery period. Delivery of documents may take 2 to 5 additional days (or longer) depending on the address specified in the request and on the courier's standard serviceable areas.
9. For international delivery addresses, the courier fee reflected in the order summary page may not be final as actual charges will be computed when the postal code is entered into the booking system. The courier company has deemed certain suburbs or towns as difficult to serve and the requestor will be notified of payment instructions if remote area surcharges are applicable.

Disclaimer: With the high volume of requests, may we seek your kind understanding and patience on any delay that may be experienced with processing and/or delivery of documents, as offices operate in a limited capacity. Rest assured that we shall work on all requested documents. Thank you.

WARNING: Please close your browser window or tab after a successful payment of your order.  DO NOT use the back arrow on your browser (browser history) to enter a new request. Doing so will result in the overwriting of your previous request.